Order Fulfillment Details:
All of our products are made to order and shipped directly from New York City. Please keep in mind that it takes 1-4 business days to produce your order before it is shipped. You will receive a confirmation email as soon as we receive your order. Please note that orders placed on the weekend or during holidays will not be processed until the next business day.
Free Shipping:
We offer free shipping for all domestic mainline orders within the United States over $50. For our international customers, you can enjoy free shipping on orders over $150.
Return Policy Guidelines:
To ensure a smooth return process, please take note of the following guidelines:
- Full-price merchandise returns must be made within 14 days of the item's arrival.
- Products must be in their original condition, with tags attached and no signs of wear.
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We offer free return shipping labels for orders over $50 within the U.S.
For international returns, please note that return shipping and any import taxes are not covered.
A $7 restocking fee (which helps cover our custom sewing work) will be applied to each returned item.
If you're nearby, you're also welcome to drop off your return at our NYC showroom — we'd be happy to assist you in person!
- For exchanges, we offer store credit or other items in exchange. Please return the original items within 14 days of their arrival.
- If you have any other questions or concerns, please email us at info@sandbysaya.com.
Supporting Local Business with Our Restocking Fee Policy:
At our small local business, we employ local sewers and cover shipping costs, which typically exceed $7 by seven times. We appreciate your understanding of our restocking fee policy, which allows us to maintain our business and support our community.
Domestic USPS Priority:
We offer shipping via USPS Priority Mail package for domestic orders, typically arriving within 1-3 business days from the shipping date. For express shipping, please select this option at checkout or send us an email at info@sandbysaya.com.
International USPS First Class:
All international orders will be shipped via USPS First Class Package service and are expected to arrive within 7-21 business days from the shipping date. If you wish to expedite the shipping process, please select the express shipping option at checkout. Alternatively, you can email us at info@sandbysaya.com for further assistance.
Customs, duties, and taxes:
Please note that any customs and taxes applied to your order are not the responsibility of Sand by Saya Inc. All fees incurred during or after shipping, such as tariffs or taxes, are the sole responsibility of the customer.
Give Your Motifs a Second Life
Send us your previously beaded motifs, and we’ll give them a fresh new look by pairing them with a brand new pair of sandals. It’s a fun and sustainable way to refresh your style!
The upgrade cost is just $15 plus the price of the new sandals and shipping from our NYC studio to your doorstep.
New sandal pricing:
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Flat flip-flops: $30
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Mid and high wedge flip-flops: $39
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Espadrille flats or platforms: $49
Tips for Maintaining Your Sandals
Beaded & Embroidered Designs
Our beaded and embroidered sections are handcrafted and delicate, so please handle them with care.
Avoid letting clothing rub against the beaded areas, as fabric can catch on the beads and cause them to loosen or come off.
General Cleaning
To keep your sandals looking fresh and clean:
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Gently wipe the surface using a soft sponge or toothbrush
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Use a mild dish soap mixed with water
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Clean by hand — avoid soaking or machine washing
Special Materials Care
Feathers
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Gently comb to keep them fluffy
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Use a steamer to remove wrinkles
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If no steamer is available, mist lightly with water and use a hair dryer on low heat to fluff and dry
Raffia
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To maintain its shape and soft texture, steam, comb, and then air dry
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This helps preserve the full, rounded appearance of the raffia details
Fur
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Keep fur clean and fluffy with regular brushing
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A soft-bristle brush works best to maintain its look over time
In Need of Motif Repair? We've Got You Covered!
Simply provide us with a photo of your motif, and we'll send you the necessary beads and stones needed to fix it yourself. Alternatively, you can send it to us for free maintenance.
* Shipping fees are not included for this service.
CONTACT INFORMATION
INFO@SANDBYSAYA.COM
Sand by Saya .Inc
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