Order Fulfillment Details:
All of our products are made to order and shipped directly from New York City. Please keep in mind that it takes 1-4 business days to produce your order before it is shipped. You will receive a confirmation email as soon as we receive your order. Please note that orders placed on the weekend or during holidays will not be processed until the next business day.
Free Shipping:
We offer free shipping for all domestic mainline orders within the United States over $50. For our international customers, you can enjoy free shipping on orders over $150.
Return Policy Guidelines:
To ensure a smooth return process, please take note of the following guidelines:
- Full-price merchandise returns must be made within 14 days of the item's arrival.
- Products must be in their original condition, with tags attached and no signs of wear.
- We offer free returns shipping labels for items over $50. However, there is a $7 restocking/custom-sewing fee for each item returned. If you are in Manhattan, New York, you can drop off your return at our showroom.
- For exchanges, we offer store credit or other items in exchange. Please return the original items within 14 days of their arrival.
- If you have any other questions or concerns, please email us at info@sandbysaya.com.
Supporting Local Business with Our Restocking Fee Policy:
At our small local business, we employ local sewers and cover shipping costs, which typically exceed $7 by seven times. We appreciate your understanding of our restocking fee policy, which allows us to maintain our business and support our community.
Domestic USPS Priority:
We offer shipping via USPS Priority Mail package for domestic orders, typically arriving within 1-3 business days from the shipping date. For express shipping, please select this option at checkout or send us an email at info@sandbysaya.com.
International USPS First Class:
All international orders will be shipped via USPS First Class Package service and are expected to arrive within 7-21 business days from the shipping date. If you wish to expedite the shipping process, please select the express shipping option at checkout. Alternatively, you can email us at info@sandbysaya.com for further assistance.
Customs, duties, and taxes:
Please note that any customs and taxes applied to your order are not the responsibility of Sand by Saya Inc. All fees incurred during or after shipping, such as tariffs or taxes, are the sole responsibility of the customer.
Recycle your motifs:
We give the old design a makeover and pair it with brand new sandals. The cost for this fresh look is only $15 on top of the basic sandal price and shipping to your doorstep.
Cost of basic sandals will be $30 for flat flop flops, $39 for mid and high wedge flip flops, $49 for Espadrilles flat or Platform.
Tips for maintaining sandal condition:
Handle the beading and embroidery sections with care, as they are delicate handmade designs.
Feathers:
To keep feathers fluffy and clean, start by combing them gently. Then, use a steamer to remove any remaining wrinkles. If a steamer is not available, lightly mist the feathers with water and use a hair dryer on low heat to dry them.
Raffia:
To maintain the fluffy texture of raffia and achieve a perfectly rounded circle, a steaming process followed by combing and drying is recommended.
Fur:
Maintain Clean and Fluffy Fur by Regular Brushing. It's important to brush your furry friends often to keep their coat clean and fluffy.
Restoring Your Sandals' Shine
In case the surface of your sandals gets discolored, there's a simple solution - use a sponge and dish cleaner to wipe it clean.
Eliminating Dents from Sandals
In case your sandals have dents on the surface, a hairdryer can be used to apply heat to the affected area. Rub on the dent until it disappears.
Fixing Bent Sandals with Simple Tricks
Sandals that are tightly packed in a confined space can cause the straps to become misshapen. However, there is an easy solution. To correct this problem, insert towels between the toe parts and use a hair dryer on low heat for 2-3 minutes. Afterward, let it cool down naturally for 10-20 minutes
In Need of Motif Repair? We've Got You Covered!
Simply provide us with a photo of your motif, and we'll send you the necessary beads and stones needed to fix it yourself. Alternatively, you can send it to us for free maintenance.
* Shipping fees are not included for this service.
CONTACT INFORMATION
INFO@SANDBYSAYA.COM
Sand by Saya .Inc
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